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Copenhagen Island FAQ

Airconditon

All rooms have individual airconditioning. Please contact reception for help with adjusting the system.

Baby cot

It is possible to borrow a baby cot. Please contact reception to arrange delivery to the room.

Bicycle rental

Bicycles can be rented at the hotel for DKK 150 per day. Guests have the bicycle from pick up time until midnight the same day. Please note that bicycles cannot be reserved in advance.

Breakfast

Breakfast is served in the restaurant weekdays 06:30 – 10:00 hrs and weekends 07:00 – 10:30 hrs.

Check-in/check-out

Check-in is from 15:00 hrs on the day of arrival and until next morning. Please contact reception in advance if arrival is later than 02:00 hrs at night. Check-out is 12:00 hrs on the day of departure.

Coffee & the set

There are coffee & the making facilities in all  rooms.

Currency exchange

Currency can be exchanged at reception

Extra guest in the room

An extra bed is available at a surcharge of DKK 350 per night – for children up to 11 years the price is 250,-

Fitness Centre

Training facilities are available free of charge at our Fitness Centre on the 5th floor. Simply use the room key to gain access. Lockers and showers are provided.

Hairdryer

All rooms have a hairdryer.

Insider’s Guide to Copenhagen

Visit www.aok.dk/english (Alt om København) to find out what’s happening in the city.

Internet

There is free wifi internet throughout the hotel. Please contact reception for the log-on password. Also the Business Centre on the 1st floor is available from 07:00 – 23:00 hrs free of charge.

Ironing facilities

Ironing boards and irons are available in all Superior rooms, Executive Rooms and Junior Suites. For other rooms, please contact reception to arrange delivery of an ironing board and iron to the room.

Laundry & dry cleaning

The hotel offers laundry & dry cleaning. Laundry items handed-in at reception weekdays and Saturdays before 08:00 hrs will be returned after 17:00 hrs the same day. Laundry & dry cleaning service is not available on Sundays.

Minibar

All rooms have a minibar with a selection of soft drinks, beer and wine.

Parking

Copenhagen Island has 47 car parking spaces at the rate of DKK 150.00 per day. These spaces are patrolled by the independent carpark company APCOA. We recommend that guests arriving by car immediately obtain a parking permit from our reception and display the permit clearly visible in the front windscreen. Cars without a valid parking permit risk a fee of DKK 750.00 per day. Guests should ensure to only park in spaces marked “hotelparkering”. Parking at spaces marked with “Nykredit” is not allowed for hotel guests.

Should our parking spaces not be available, we refer to Fisketorvet/Copenhagen Mall. Permission can be bought at front desk upon check-in.

Unfortunately we are unable to reserve spaces or guarantee availability in the hotel carpark.

Pets

Small domestic pets are allowed at the hotel. A surcharge of DKK 200 per stay will apply to cover extra cleaning.

Restaurant The Harbour

Visit www.restaurant-theharbour.com for complete information about the restaurant and bar.
The restaurant is open daily for lunch 12:00 – 15:00 hrs and for dinner 18:00 – 22:30 hrs.
The bar is open Monday to Saturday 12:00 – 01:00 hrs and Sunday 12:00 – 23:00 hrs.

Roomservice

Roomservice is available from 06:00 – 22:00 hrs. Please contact the restaurant.

Safe box

We offer safe boxes in all our rooms.

Smoking

Copenhagen Island is a non-smoking hotel.

Transport to and from the hotel

There are various options for getting to and from the hotel:
A taxi direct from Copenhagen airport Kastrup (CPH) costs approximately DKK 250.
Øresund trains operate from the airport to Copenhagen Central Station (Kbh H) with just 2 stops en route. The hotel is a brisk 15 minute walk from the Central Station. Alternatively, change trains at the Central Station to an S-train and travel 1 stop to Dybbølsbro station. The hotel is a 5 minute walk over the bridge.
Bus number 1A operates from the Central Station just 1 stop to lokal S-train station “Dybbølsbro Station”, from where the hotel is a 3 minutes’ walk away.
Bus number 34 operates from the Central Station two stops to Copenhagen Mall (Fisketorvet) which is right opposite the hotel. Please note that bus 1A runs more often than bus 34