FAQ
Airconditon
Baby cot
Check-in/check-out
Check-in is guaranteed from 3PM. Please contact reception in advance if arrival is later than 2AM at night. Check-out is 12 noon on the day of departure.
Luggage storage
Bicycle rental
Bicycles can be rented at the hotel. The rate is
Extra guest in the room
Fitness Centre
Pets
Hairdryer
Internet
We offer free Wi-Fi throughout the hotel. Please contact reception for the password.
Coffee & tea set
There are coffee & tea facilities in all our rooms.
Minibar
All our rooms have a minibar with a selection of soft drinks, beer / wine & snacks.
Breakfast
Parking
Copenhagen Island has 46 car parking spaces at the rate of
Should our parking spaces not be available, we refer to Fisketorvet/Copenhagen Mall. Permission can be bought at front desk upon check-in and cost
Restaurant The Harbour
Visit www.restaurant-theharbour.com for complete information about the restaurant and bar.
Lunch:
Monday to Saturday 12noon – 5PM
Bar:
Monday to Saturday 12noon –12midnight
Dinner:
Monday to Saturday 5PM – 12midnight (last order of food at 10PM)
Room cleaning
We leave it to you to decide, whether you want daily cleaning of the room, when you stay several nights in a row. In the same way as you can decide when you want your towels changed. This means that we do not automatically clean your room, we let you decide. We automatically clean your room on the 4th day.
If you still want daily cleaning of the room and/or new towels, we are happy to do so. You just have to notify the reception before 10PM the night before. Remember to provide us with your room number.
Roomservice
Smoking
Safe box
Ironing facilities
Transport to and from the hotel
There are various options for getting to and from the hotel:
A taxi direct from Copenhagen airport Kastrup (CPH) costs approximately
Øresund trains operate from the airport to Copenhagen Central Station (Kbh H) with just 2 stops en route. The hotel is a brisk 15 minute walk from the Central Station. Alternatively, change trains at the Central Station to an S-train from track 11 or 12. The hotel is 1 stop to Dybbølsbro station. The hotel is a 5 minute walk over the bridge.
Bus 7A operates from the Central Station two stops to Copenhagen Mall (Fisketorvet) which is right opposite the hotel.
Contact information
You are always welcome to call us at (+45) 3338 9600 or email us at copenhagenisland@arp-hansen.dk.
Currency exchange
Laundry & dry cleaning
Change or cancel booking
If you have booked a room with 'Free Cancellation', you can change or cancel your reservation at no extra cost until 12PM on the day of arrival. To make changes or cancellations, you can use the link in your booking confirmation or select 'Change reservation' found in the 'Search' section at the top of this page. You are also welcome to contact the hotel directly. For reservations without a cancellation option, please refer to the applicable sales conditions.
No email confirmation received
If you haven't received your booking confirmation via email, you should check your spam filter. If the confirmation isn't in the spam filter, you should contact the hotel as soon as possible.