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Copenhagen Island FAQ

Airconditon

All rooms have individual airconditioning. Please contact reception for help with adjusting the system.

Baby cot

It is possible to borrow a baby cot. Please contact reception to arrange delivery to the room.

Bicycle rental

Bicycles can be rented at the hotel for DKK 125 per day. Guests have the bicycle from pick up time until midnight the same day. Please note that bicycles cannot be reserved in advance.

Breakfast

Breakfast is served in the restaurant weekdays 06:30 – 10:00 hrs and weekends 07:00 – 10:30 hrs.

Check in/check out

Guests can check in from 15:00 hrs on the day of arrival and until next morning. Please contact reception in advance if arrival is later than 02:00 hrs at night. Check out is 12:00 hrs on the day of departure.

Coffee & the set

There are coffee & the making facilities in all  rooms.

Currency exchange

Currency can be exchanged at reception

Extra guest in the room

An extra bed is available at a surcharge of DKK 350 per night – for children up to 11 years the price is 250,-

Fitness Centre

Training facilities are available free of charge at our Fitness Centre on the 5th floor. Simply use the room key to gain access. Lockers and showers are provided.

Hairdryer

All rooms have a hairdryer.

Insider’s Guide to Copenhagen

Visit www.aok.dk/english (Alt om København) to find out what’s happening in the city.

Internet

There is free wifi internet throughout the hotel. Please contact reception for the log-on password. Also the Business Centre on the 1st floor is available from 07:00 – 23:00 hrs free of charge.

Ironing facilities

Ironing boards and irons are available in all Superior rooms, Executive Rooms and Junior Suites. For other rooms, please contact reception to arrange delivery of an ironing board and iron to the room.

Laundry & dry cleaning

The hotel offers laundry & dry cleaning. Laundry items handed-in at reception weekdays and Saturdays before 08:00 hrs will be returned after 17:00 hrs the same day. Laundry & dry cleaning service is not available on Sundays.

Minibar

All rooms have a minibar with a selection of soft drinks, beer and wine.

Parking

Car parking is available in Europarks spaces in front of the hotel and in the underground parking beneath the hotel. Please contact reception for the issue of a parking permit – price DKK 140 per 24hrs. Please note that car parking cannot be reserved in advance.

OBS: The Municipality of Copenhagen will be building a new Subway station next to the Copenhagen Mall. This means that 30 of our 50 parking spaces will be unavailable due to construction work at Kalvebod Brygge in the period 1st of April 2017 – 30th of June 2017.

In this period, we refer to the parking areas either at the Copenhagen Mall or at the Tivoli Hotel and Congress Center – our sisterhotel on the other side of the road.

Please contact the front desk for more information and guidance upon check-in.

Pets

Small domestic pets are allowed at the hotel. A surcharge of DKK 200 per stay will apply to cover extra cleaning.

Restaurant The Harbour

Visit www.restaurant-theharbour.com for complete information about the restaurant and bar.
The restaurant is open daily for lunch 12:00 – 15:00 hrs and for dinner 18:00 – 22:30 hrs.
The bar is open Monday to Saturday 12:00 – 01:00 hrs and Sunday 12:00 – 23:00 hrs.

Roomservice

Roomservice is available from 06:00 – 22:00 hrs. Please contact the restaurant.

Safe deposit

We offer safety deposit boxes in all our executive rooms and in our suites. Safety deposit boxes are also available at reception, free of charge.

Smoking

Copenhagen Island is a non-smoking hotel.

Transport to and from the hotel

There are various options for getting to and from the hotel:
A taxi direct from Copenhagen airport Kastrup (CPH) costs approximately DKK 250
Øresund trains operate from the airport to Copenhagen Central Station (Kbh H) with just 2 stops en route. The hotel is a brisk 15 minute walk from the Central Station. Alternatively, change trains at the Central Station to an S-train and travel 1 stop to Dybbølsbro station. The hotel is a 5 minute walk over the bridge.
Bus number 1A operates from the Central Station just 1 stop to the Tivoli Hotel & Congress Centre, from where the hotel is a 5 minute walk.